Shipping Policy
At Pet Elite, we strive to ensure that your orders are processed and shipped as quickly and efficiently as possible.
1. Processing Time: Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information.
2. Shipping Rates & Delivery Estimates:
- We offer free standard shipping on all orders over $50.
- For orders under $50, a flat rate of $5.99 will be applied.
- Standard shipping typically takes 3-5 business days.
- Expedited shipping options are available at checkout for an additional fee, with delivery in 1-3 business days.
3. International Shipping: Currently, we only ship within the United States. We plan to expand our shipping options in the near future.
4. Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
5. Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at support@petelite.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
We appreciate your trust in Pet Elite and are committed to delivering your orders with care and efficiency.
1. Processing Time: Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information.
2. Shipping Rates & Delivery Estimates:
- We offer free standard shipping on all orders over $50.
- For orders under $50, a flat rate of $5.99 will be applied.
- Standard shipping typically takes 3-5 business days.
- Expedited shipping options are available at checkout for an additional fee, with delivery in 1-3 business days.
3. International Shipping: Currently, we only ship within the United States. We plan to expand our shipping options in the near future.
4. Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
5. Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at support@petelite.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
We appreciate your trust in Pet Elite and are committed to delivering your orders with care and efficiency.